Garansi SVRG

Registrasikan produk, ajukan klaim, dan pelajari ketentuan garansi. Tim SVRG siap mendukung Anda kembali fokus berlatih.

Sebelum mengajukan klaim

Siapkan informasi berikut untuk proses verifikasi.

  1. Bukti pembelian

    Nomor pesanan atau invoice, beserta tanggal pembelian.

  2. Video unboxing

    Terutama untuk cacat awal atau kerusakan saat produk diterima.

  3. Foto & video produk

    Perlihatkan kondisi terkini dan bagian yang mengalami kendala dengan jelas.

  4. Ketentuan garansi

    Pastikan pengajuan sesuai masa garansi dan cakupan produk Anda.

Pengiriman bukti klaim. Unggah foto dan video ke Google Drive atau Dropbox. Atur akses menjadi “Anyone with the link” (siapa saja yang memiliki link), lalu cantumkan tautannya pada formulir klaim agar tim SVRG dapat melakukan verifikasi.

Syarat &
ketentuan

KETENTUAN UMUM GARANSI

  1. Kebijakan Pengiriman (Shipping Policy)
    • Seluruh biaya pengiriman terkait klaim garansi ditanggung oleh pelanggan, baik pengiriman ke SVRG maupun pengiriman kembali ke alamat pelanggan.
    • Pengecualian hanya berlaku apabila kerusakan terbukti disebabkan oleh kesalahan pengiriman atau kesalahan internal SVRG.
  2. Batas Waktu Penyimpanan Barang
    • Produk yang telah selesai diperbaiki atau diganti dan tidak diambil atau dikonfirmasi dalam waktu 3 (tiga) bulan sejak pemberitahuan, akan dianggap ditinggalkan.
    • Dalam kondisi tersebut, SVRG berhak melakukan penanganan lanjutan sesuai kebijakan perusahaan.
  3. Penggantian Spare Part
    • Setiap penggantian sparepart dalam masa garansi mensyaratkan pengembalian sparepart lama sebagai bagian dari proses verifikasi.
    • Apabila sparepart lama tidak dikembalikan, klaim garansi dapat dibatalkan.

BATAS WAKTU REGISTRASI GARANSI

Untuk mengaktifkan garansi, pelanggan wajib melakukan registrasi produk maksimal sesuai batas waktu berikut (dihitung dari tanggal barang diterima):

  • Garansi 7 hari → registrasi maksimal H+1 setelah barang diterima.
  • Garansi 30 hari → registrasi maksimal H+7 setelah barang diterima.
  • Garansi 90 hari → registrasi maksimal H+15 setelah barang diterima.
  • Garansi 180 hari → registrasi maksimal H+30 setelah barang diterima.

Jika registrasi dilakukan melewati batas waktu di atas, maka garansi dianggap tidak aktif / tidak berlaku.

KATEGORI GARANSI BERDASARKAN MATERIAL PRODUK

Pilih kategori material untuk membaca masa garansi dan cakupannya.

1. Produk Berbahan Kain (Fabric)

  • Masa Garansi: 7 x 24 jam setelah produk diterima (Defect on Arrival / DOA).
  • Cakupan Garansi: Jahitan lepas saat baru diterima; Cacat bahan (sobek atau berlubang); Aksesori tidak lengkap (resleting, kancing, dll).
  • Tidak Termasuk Garansi: Kerusakan akibat pencucian; Sobek karena pemakaian; Bau atau noda akibat penggunaan; Produk yang sudah dipakai (keausan normal).
  • Solusi Garansi: Penggantian unit baru (1 banding 1).

2. Produk Beban / Besi (Weight / Iron / Steel)

  • Masa Garansi: Kerusakan struktural (patah/bengkok): 12 bulan; Lapisan karet atau cat: 14 hari (cacat produksi).
  • Cakupan Garansi: Handle bengkok; Kepala dumbbell longgar; Berat tidak presisi di luar toleransi pabrik.
  • Tidak Termasuk Garansi: Karat; Cat terkelupas akibat benturan; Penyok kosmetik akibat pemakaian.
  • Solusi Garansi: Penggantian unit atau penggantian komponen tertentu.

3. Produk Inflatable (Barang Tiup)

  • Masa Garansi: 7 hari (kebocoran awal).
  • Cakupan Garansi: Kebocoran pada sambungan; Valve atau pentil rusak.
  • Tidak Termasuk Garansi: Bocor akibat tertusuk; Kerusakan karena over-inflation; Perubahan bentuk akibat panas matahari; Keausan pemakaian.
  • Solusi Garansi: Penggantian unit (dengan verifikasi kebocoran).

4. Produk Berbahan Plastik

  • A. Plastik Low Grade (PP, PVC keras, PE tipis)
    • Masa Garansi: 7–14 hari
    • Cakupan Garansi: Cacat cetakan pabrik; Retak halus tanpa bekas benturan; Bagian tidak dapat dipasang sejak awal
    • Tidak Termasuk Garansi: Patah karena jatuh atau benturan; Kerusakan akibat beban berlebih; Lecet/goresan/perubahan warna karena pemakaian
    • Solusi Garansi: Penggantian unit
  • B. Plastik Mid Grade (ABS, TPE, PVC premium)
    • Masa Garansi: 30 hari
    • Cakupan Garansi: Deformasi bawaan pabrik; Cacat molding serius; Retak tanpa benturan
    • Tidak Termasuk Garansi: Penyok karena tekanan; Kerusakan akibat panas; Kesalahan penyimpanan
    • Solusi Garansi: Penggantian unit
  • C. Plastik High Grade / Engineering Plastics
    • Masa Garansi: 60–90 hari (tergantung produk)
    • Cakupan Garansi: Retak tanpa benturan; Cacat pada sambungan produksi; Kerusakan saat pemasangan pertama tanpa tenaga berlebih
    • Tidak Termasuk Garansi: Kerusakan akibat jatuh/benturan; Over-tightening baut; Paparan bahan kimia atau panas berlebih
    • Solusi Garansi: Penggantian unit

5. Produk Berbahan Kayu

  • Masa Garansi: 6 bulan.
  • Cakupan Garansi: Sambungan lepas; Retak atau deformasi material.
  • Tidak Termasuk Garansi: Kerusakan akibat benturan; Kayu rusak karena air; Keausan roda atau komponen bergerak.
  • Solusi Garansi: Perbaikan, penggantian sparepart, atau penggantian unit.

6. Heavy Equipment / Mesin Besar

  • Masa Garansi: Rangka besi: Seumur hidup; Rangka kayu: 2 tahun; Motor/dinamo: 1 tahun; Sparepart: 1 tahun.
  • Cakupan Garansi: Kerusakan fungsi mesin; Cacat pabrik; Kerusakan saat pengiriman (wajib video unboxing).
  • Tidak Termasuk Garansi: Kerusakan akibat listrik tidak stabil; Kurangnya perawatan rutin; Cairan/keringat mengenai elektronik; Salah penggunaan/modifikasi/overload; Tidak adanya bukti pembelian atau video unboxing.

CATATAN PENTING

  • Garansi tidak mencakup keausan normal (wear & tear).
  • SVRG berhak menolak klaim yang tidak memenuhi syarat di atas.
  • Keputusan garansi bersifat final berdasarkan hasil verifikasi tim SVRG.

SVRG Warranty

Register your product, submit a claim, and review your warranty terms. The SVRG team is here to help you get back to training.

Before submitting a claim

Prepare the following information for verification.

  1. Proof of purchase

    Your order number or invoice, along with the purchase date.

  2. Unboxing video

    Especially for initial defects or damage found when the product is received.

  3. Product photos & videos

    Clearly show the current condition and the affected part of the product.

  4. Warranty terms

    Make sure your claim falls within your product’s warranty period and coverage.

Submitting supporting evidence. Upload photos and videos to Google Drive or Dropbox. Set access to “Anyone with the link” and include the link in the claim form so the SVRG team can verify your evidence.

Terms &
conditions

GENERAL WARRANTY TERMS

  1. Shipping Policy
    • All shipping costs related to warranty claims are borne by the customer, including shipping to SVRG and return shipping to the customer’s address.
    • An exception applies only if the damage is proven to have been caused by a shipping error or an internal error by SVRG.
  2. Product Storage Deadline
    • Products that have been repaired or replaced and are not collected or confirmed within 3 (three) months of notification will be considered abandoned.
    • In such cases, SVRG reserves the right to take further action in accordance with company policy.
  3. Spare Part Replacement
    • Any spare part replacement under warranty requires the old spare part to be returned as part of the verification process.
    • If the old spare part is not returned, the warranty claim may be cancelled.

WARRANTY REGISTRATION DEADLINES

To activate the warranty, customers must register their product within the following deadlines, calculated from the date the product is received:

  • 7-day warranty → register no later than 1 day after receipt.
  • 30-day warranty → register no later than 7 days after receipt.
  • 90-day warranty → register no later than 15 days after receipt.
  • 180-day warranty → register no later than 30 days after receipt.

If registration is completed after the deadlines above, the warranty is considered inactive / invalid.

WARRANTY CATEGORIES BY PRODUCT MATERIAL

Select a material category to review its warranty period and coverage.

1. Fabric Products

  • Warranty Period: 7 × 24 hours after the product is received (Defect on Arrival / DOA).
  • Warranty Coverage: Loose stitching upon receipt; Material defects (tears or holes); Missing accessories (zippers, buttons, etc.).
  • Not Covered: Damage caused by washing; Tears caused by use; Odours or stains caused by use; Products showing normal wear and tear.
  • Warranty Resolution: Replacement with a new unit (one-for-one).

2. Weights / Iron / Steel Products

  • Warranty Period: Structural damage (breakage/bending): 12 months; Rubber coating or paint: 14 days (manufacturing defects).
  • Warranty Coverage: Bent handles; Loose dumbbell heads; Weight inaccuracies beyond the manufacturer’s tolerance.
  • Not Covered: Rust; Paint chipping caused by impact; Cosmetic dents caused by use.
  • Warranty Resolution: Unit replacement or replacement of specific components.

3. Inflatable Products

  • Warranty Period: 7 days (initial leaks).
  • Warranty Coverage: Leaking seams; Damaged valves.
  • Not Covered: Puncture leaks; Damage caused by over-inflation; Deformation caused by sunlight or heat; Wear and tear from use.
  • Warranty Resolution: Unit replacement (subject to leak verification).

4. Plastic Products

  • A. Low-Grade Plastics (PP, rigid PVC, thin PE)
    • Warranty Period: 7–14 days
    • Warranty Coverage: Manufacturing moulding defects; Hairline cracks without signs of impact; Parts that cannot be assembled upon receipt
    • Not Covered: Breakage caused by drops or impact; Damage caused by overloading; Scuffs, scratches, or discolouration caused by use
    • Warranty Resolution: Unit replacement
  • B. Mid-Grade Plastics (ABS, TPE, premium PVC)
    • Warranty Period: 30 days
    • Warranty Coverage: Manufacturing deformation; Major moulding defects; Cracks without impact
    • Not Covered: Dents caused by pressure; Heat damage; Improper storage
    • Warranty Resolution: Unit replacement
  • C. High-Grade / Engineering Plastics
    • Warranty Period: 60–90 days (depending on the product)
    • Warranty Coverage: Cracks without impact; Defects in manufactured joints; Damage during initial assembly without excessive force
    • Not Covered: Damage caused by drops or impact; Over-tightened bolts; Exposure to chemicals or excessive heat
    • Warranty Resolution: Unit replacement

5. Wooden Products

  • Warranty Period: 6 months.
  • Warranty Coverage: Loose joints; Cracks or material deformation.
  • Not Covered: Impact damage; Water damage to wood; Wear on wheels or moving components.
  • Warranty Resolution: Repair, spare part replacement, or unit replacement.

6. Heavy Equipment / Large Machines

  • Warranty Period: Steel frame: Lifetime; Wooden frame: 2 years; Motor: 1 year; Spare parts: 1 year.
  • Warranty Coverage: Machine malfunctions; Manufacturing defects; Shipping damage (an unboxing video is required).
  • Not Covered: Damage caused by unstable power supply; Lack of regular maintenance; Liquids or sweat coming into contact with electronics; Misuse, modification, or overloading; Missing proof of purchase or unboxing video.

IMPORTANT NOTES

  • The warranty does not cover normal wear and tear.
  • SVRG reserves the right to reject claims that do not meet the requirements above.
  • Warranty decisions are final and based on verification by the SVRG team.