Terms & Conditions

Thank you for visiting our website. Before shopping, please read and study the Terms and Conditions for using this website first. By using and shopping on our website, it means that you agree to the specified terms and conditions. If you do not agree with any of these terms, you are prohibited from accessing this site.

We may make changes to the terms and conditions of the website at any time. You are advised to periodically check this page to keep up with updates from us.

The material contained in this Website is protected by copyright and trademark laws.

User Terms and Conditions

We guarantee the security of your personal data when using the svrg.co.id service. We may limit access to some or all of our site to registered users. If you receive a verification code, password or other information that is our security procedure, you must maintain the confidentiality of that information and may not disclose it to third parties. You must comply with the terms of use of the site while using this site. Regarding data security, filling out order forms, and transaction security, you can read in full in the Privacy Policy.

Shopping Terms and Conditions

1. Product orders through the svrg.co.id payment gateway can be made every day within 24 hours. Our customer service is ready to serve you (Monday - Sunday: 09:00 - 24:00 WIB). For orders on Sundays/Holidays and outside of operating hours, orders will be entered in the queue and processed on the next working day.
2. Each order will be charged a service fee per transaction according to the total shopping.
3. We do not accept product requests that are deemed sufficiently complete on the website. If you want clearer photos, please request to our customer service. We need about 1-2 days to send the photos and we reserve the right to reject your request.
4. Transactions made through the site will be confirmed via email.
5. Prices for products and shipping services may change according to svrg.co.id's policy without prior notification.

Payment Terms and Conditions

1. svrg.co.id has the right to refuse customer transactions if deemed inappropriate.
2. Customers can make payment for orders automatically or manually, namely by transferring to the bank listed on the checkout page.

3. We accept payments from all Visa, Mastercard and American Express credit and debit cards, Bank Transfers, as well as Go-Pay and Shopee Pay. We also offer payments through Alfa Group (Alfamidi / Alfamart) or Indomaret.
4. co.id does not store your credit card information, which is sent directly to our payment gateway partners for processing.

Shipping Terms and Conditions

1. Delivery of orders is made after payment has been verified. Customers can check the order status in the order history.
2. Your order will be processed on working days and hours according to the existing queue.
3. All orders will be processed within 1-3 working days but it is possible that the order will be sent to the courier on the same day. To calculate the total delivery time, the courier delivery time also needs to be considered.
4. We are not responsible for delays caused by courier errors or force majeure such as natural disasters, floods, riots, etc.
5. The receipt number will be informed through our system via Account, SMS and email.
6. All kinds of losses due to svrg.co.id errors or shipping couriers will be replaced 100 percent.
7. Delivery of products using courier services:

• J&T Express
• JNE
• Paxel
• EMS/DHL for international customers

Terms and Conditions Pick up at the Showroom

1. Order taking is done after payment has been verified. Customers can check the order status in the order history.
2. Your order will be processed on working days and hours according to the existing queue (working hours Monday-Sunday 09.00-18.00).
3. All orders will be processed within 1 working hour but it is possible that the order will not be packed due to certain constraints.
4. We are not responsible for delays caused by courier errors or force majeure such as natural disasters, floods, riots, etc.

Refund Terms and Conditions

1. Payment via Bank Transfer: we will transfer the refund manually to the customer's account.

2. Terms and Conditions for Cancellation/Return/Exchange of Products can be seen in the “Return & Refund Policy”

Your Privacy Please read our Privacy Policy.